Shipping Policy

Last updated: June 25, 2026

Thank you for shopping with StayAlive Gear. This Shipping Policy explains how we process and deliver orders placed through our store.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders or unexpected delays, processing times may be extended. If there is a significant delay in processing your order, we may contact you by email.

2. Shipping Destinations

We currently ship to selected regions based on availability at checkout.

Shipping availability may vary depending on your location, local carrier coverage, and applicable restrictions.

We reserve the right to limit or refuse shipping to certain regions or addresses at our discretion.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout, unless otherwise stated.

From time to time, we may offer free shipping promotions or flat-rate shipping for selected destinations.

Any applicable shipping fees will be shown before you complete your purchase.

4. Delivery Times

Estimated delivery times depend on the shipping destination, shipping method selected, customs clearance, and carrier operations.

Estimated delivery times are provided for reference only and are not guaranteed.

We are not responsible for delays caused by carriers, customs processing, weather events, public holidays, incorrect shipping information, or other factors beyond our control.

5. Tracking Information

If tracking is available for your order, you will receive tracking details by email once your order has shipped.

Please allow time for tracking information to update after shipment confirmation.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for lost, delayed, or undeliverable shipments caused by incorrect or incomplete shipping details provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at jpgao2010@gmail.com. We cannot guarantee that changes can be made after an order has been placed.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other destination-country charges may apply.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance procedures.

8. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the carrier, shipping times and final delivery are outside our direct control.

If your package is lost, significantly delayed, or marked as delivered but not received, please contact us at jpgao2010@gmail.com and we will do our best to assist you in working with the carrier.

We do not guarantee replacement or refund for packages lost or stolen after confirmed delivery, except where required by law.

9. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at jpgao2010@gmail.com.

Please include:

• your order number
• a description of the issue
• clear photos of the damaged item and packaging

We will review the issue and determine an appropriate resolution.

10. Order Refusal or Delivery Failure

If a shipment is refused by the customer or returned because of failed delivery attempts, incorrect address details, or failure to pay customs charges, we may deduct the original shipping cost, return shipping cost, and any related fees from any eligible refund.

11. Contact Us

If you have any questions about shipping, please contact us at:

Email: jpgao2010@gmail.com
Business name: StayAlive Gear