Refund Information

Refund Timeline

• Return received: 2-3 business days
• Refund processed: 3-5 business days
• Credit posted: 5-10 business days

Refund Method

Refunds are issued to the original payment method.

Partial Refunds

• Item missing parts: refund amount minus missing items
• Used item returned: 50% refund
• Damage during shipping: we'll refund return shipping

Questions?

Email support@stayalivegear.com