Damaged Orders
Damaged or Defective Items
Report Damage
If your item arrives damaged or defective, please contact us within 48 hours.
How to Report
- Email support@stayalivegear.com
- Include photos of damage
- Include order number
- We'll arrange replacement or refund
What to Include in Photos
- Overall package condition
- Close-up of damage
- Shipping label visible
Resolution Options
- Full refund
- Replacement sent
- Partial refund (keep item)